Our delivery charge is a flat rate of £3.95 on all orders regardless of the size of the parcel. Delivery is free to all UK Mainland Addresses only, on orders over £35.00 and will be automatically deducted from your shopping cart. All deliveries will be made by My Hermes, UPS or Royal Mail.
Please note that currently we can only deliver to addresses within the UK.
We reserve the right to change delivery costs and method of postage at any time.
Orders placed before 5pm on any working day will be despatched within 3 working days subject to product availability. Deliveries will normally be made to UK addresses within 5 working days although at busy periods it may take up to 14 - 21 days. You will be advised of any delay, or if the item is not available. A confirmation email is sent to you after the placing of an order and after despatch.
In the unlikely event that your order is lost or damaged in transit please contact us via email. In the case of non-delivery please wait 21 days from the date of your order in case it has been delayed. In the case of damaged goods please retain the product and contact us within 7 days of receipt.
Goods may be returned within 7 working days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in resaleable condition. You must notify us by email to obtain an authorisation code for your return. Any refund will not include the return postage costs unless the product has been deemed faulty by ourselves.
Returns address: Candy Box Crafts, Unit 3 Spernal Ash Nurseries, Studley, Warwickshire. B80 7PD
It is advisable for you to obtain a proof of posting when returning items, as they remain in your ownership and your responsibility until we have received them, and acknowledged receipt. This does not affect your statutory rights. Any complaints will be processed and rectified as soon as possible.